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De ideeën en oplossingen in deze blog-artikelen maken deel uit van de ISM-methode. This method provides an IT organization with a fully integrated approach. An approach at the strategic, tactical, and operational levels. In ISM, the most practical ideas from ITIL®, Lean, DevOps, and OBM are integrated into one compact and applicable framework. The ISM philosophy is open source and universally applicable. These texts are copyrighted and may be freely distributed with proper attribution.
Customer Case Wortell

Customer Case Wortell

Managing Rapid Growth at Wortell Wortell, a dynamic organization, experienced a remarkable 500% growth in its workforce over three years. Rapid expansion often brings substantial challenges, particularly in maintaining effective communication and collaboration across...

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Customer Case Ipse de Bruggen

Customer Case Ipse de Bruggen

Enhancing Service Processes for Optimal Care Delivery At Ipse de Bruggen, we understand the critical role efficient service management plays in delivering exceptional care. That's why our IT department and Service Desk have embarked on a journey to elevate our...

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Customer Case St. Antonius Hospital

Customer Case St. Antonius Hospital

Results-Oriented Methodology & Compliance with NEN7510: A Case Study from St. Antonius Hospital's I&I Department The Information & Informatics (I&I) Department at St. Antonius Hospital (SAZ) sought to enhance customer satisfaction and foster better...

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Customer Case Dijklander Hospital

Customer Case Dijklander Hospital

Achieving Tangible Competence for Dijklander Hospital In the fast-paced and demanding environment of healthcare, it's imperative to operate with a unified approach and efficiency. Dijklander Hospital faced this challenge head-on. Ensuring compliance with NEN7510...

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Holistically cover and manage all activities

Holistically cover and manage all activities

The successful creation of customer value demands a complete and compact process model.Complete, to holistically cover and manage all activities on strategical, tactical and operational level.Compact, because complexity cannot be managed by the leaders and applied by...

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Apply a holistic and compact approach

Apply a holistic and compact approach

If you really want to create customer value, you have to apply a holistic and compact approach. If it’s not holistic, your design will fail. If it’s not compact, your design can’t be applied. Involve all parties So when you design your IT-organization you have to...

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Processes describe how services are created

Processes describe how services are created

Processes don’t stop at borders, they stop when the result is achieved. Processes describe how services are created and should therefore cover the entire IT service delivery chain. The IT-department, the suppliers, and also the customer. End to end IT services use...

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