Enhancing Service Processes for Optimal Care Delivery At Ipse de Bruggen, we understand the critical role efficient service management plays in delivering exceptional care. That's why our IT department and Service Desk have embarked on a journey to elevate our...
Results-Oriented Methodology & Compliance with NEN7510: A Case Study from St. Antonius Hospital's I&I Department The Information & Informatics (I&I) Department at St. Antonius Hospital (SAZ) sought to enhance customer satisfaction and foster better...
Achieving Tangible Competence for Dijklander Hospital In the fast-paced and demanding environment of healthcare, it's imperative to operate with a unified approach and efficiency. Dijklander Hospital faced this challenge head-on. Ensuring compliance with NEN7510...
The successful creation of customer value demands a complete and compact process model.Complete, to holistically cover and manage all activities on strategical, tactical and operational level.Compact, because complexity cannot be managed by the leaders and applied by...
If you really want to create customer value, you have to apply a holistic and compact approach. If it’s not holistic, your design will fail. If it’s not compact, your design can’t be applied. Involve all parties So when you design your IT-organization you have to...
Processes don’t stop at borders, they stop when the result is achieved. Processes describe how services are created and should therefore cover the entire IT service delivery chain. The IT-department, the suppliers, and also the customer. End to end IT services use...
Something strange is going on. It’s not so hard to understand that IT services are created by the work of IT professionals.Therefore its strange that most times IT management (push) or leadership (pull) is not focusing on facilitating the professionals so they can do...
In many organizations, process management often falls short. The main reason? Processes are not taken seriously. For sure, everybody is saying the right thing, they really do think processes are important, but just not that important. 7 processes will do the job...
So when you design processes your goal is that the processes support the professionals to help them to create great services. It’s not the first role of process management to control the professionals but first facilitate them with prepared flows, supporting tools,...
A proper process model is a co-operation model, essential to realize customer value. It’s not science! It should do the job! Complex models are killing for successful application. It’s not ideology, it’s about value and result.It’s an important part of the practice...
Information security in healthcare is often perceived as a burden. While working with NEN 7510 can actually enhance the quality of your patient care!
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