Holistically cover and manage all activities

Wim Hoving

Architect ISM-methode

The successful creation of customer value demands a complete and compact process model.Complete, to holistically cover and manage all activities on strategical, tactical and operational level.Compact, because complexity cannot be managed by the leaders and applied by the professionals.

The false feeling

It’s amazing how many IT service organizations still create complex models, a huge amount of processes or practices, expanding service catalogues, detailed design of ITSM-tooling……. and no customer value. The false feeling of security at management level in describing everything in detail, and afterwards concluding that their genius design is not applied…

Providing clear and actual information

Customer value is the result of operational actions and co-creation. So when you design your practice everything should be focused on supporting the IT-professional. They should like to work with the practice, feeling supported. Complete and compact. Providing clear and actual information on what is expected (SxLA) and what is experienced.There is no value in a complex and detailed model if it is not applied.(The shown process model is part of The ISM Method v5)





Wim Hoving

(Result-oriented connector
of People and Process,
architect of the ISM Method)

Customer Case Wortell

Managing Rapid Growth at Wortell Wortell, a dynamic organization, experienced a remarkable 500% growth in its workforce over three years. Rapid expansion often brings substantial challenges,...

Customer Case Ipse de Bruggen

Enhancing Service Processes for Optimal Care Delivery At Ipse de Bruggen, we understand the critical role efficient service management plays in delivering exceptional care. That's why our IT...

Customer Case St. Antonius Hospital

Results-Oriented Methodology & Compliance with NEN7510: A Case Study from St. Antonius Hospital's I&I Department The Information & Informatics (I&I) Department at St. Antonius...

Customer Case Dijklander Hospital

Achieving Tangible Competence for Dijklander Hospital In the fast-paced and demanding environment of healthcare, it's imperative to operate with a unified approach and efficiency. Dijklander...

Apply a holistic and compact approach

If you really want to create customer value, you have to apply a holistic and compact approach. If it’s not holistic, your design will fail. If it’s not compact, your design can’t be applied....

The ideas and solutions in this blog are part of the ISM method. This method provides an IT organization with a fully integrated approach. An approach at the strategic, tactical, and operational levels. In ISM, the most practical ideas from ITIL®, Lean, DevOps, and OBM are integrated into one compact and applicable framework. The ISM philosophy is open source and universally applicable. These texts are copyrighted and may be freely distributed with proper attribution.

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