Servitect, developer and overseer of the ISM method, located at Zernikepark 4, 9747 AN in Groningen, is responsible for the processing of personal data as outlined in this privacy statement.

Contact information:
Servitect
Fokkerstraat
3833 LD Leusden
Telephone number: 088 – 2034000
info@servitect.com  (Company Page of Servitect)
www.ismportal.nl  (User portal regarding the ISM method)
www.servitect.com  (Private customer environment for the compliance tool)

Personal data we process

Servitect processes personal data when you use our services and/or when these data are provided to us. Below is an overview of the personal data, if in possession, that we process:

(Potential) Business Relationships

• Company name and address
• Name, email address, and/or phone number of the contact person
• Job title

Job title

• Company name and address
• Name, email address, and/or phone number of the contact person
• Name, email address, and/or phone number of the contact person

Website visitors

• Information about your activities on our website
• Data about your browsing behavior
• Internet browser and device type

Special personal data we process

We do not process special personal data as described in the GDPR.

For what purpose we process personal data

Servitect processes personal data for the following purposes:

• Processing payments.
• Sending our newsletter and/or direct mailings.
• Contacting you via email or phone, if necessary to provide our services.
• Providing information about changes to our services and products.
• Delivering goods and services.
• For training, education, and associated certificates.

Automated decision-making

Servitect does not make decisions based on automated processing.

How long we retain personal data

Servitect does not retain personal data longer than necessary to achieve the purposes for which your data are collected. We apply the following retention periods for the following categories of personal data:

(Potential) Business Relationships

• The personal data processed for relationship purposes will be retained for as long as the relationship exists and/or as required by law.
• The personal data processed for the execution of activities (projects and/or management) at clients will be retained in accordance with the agreements with the client.

Training and education data

• Data that we require to conduct the training and that are necessary for legal obligations will be retained for as long as necessary.
• Public data is only retained with explicit consent.

Data for (digital) mail purposes

• Data for sending mailings will be retained until we receive an opt-out request.

Sharing personal data with third parties

Servitect does not disclose information to third parties except in the case of a court order.

Viewing, modifying, or deleting data

Everyone has the right to access, correct, or delete their personal data. Additionally, you have the right to withdraw consent for data processing or object to the processing of personal data by Servitect, as well as the right to data portability. This means you can request us to send the personal data we collect to you or a specified organization. You can send a request for access, correction, deletion, data transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data to info@servitect.com. To ensure that the request for access has been made by you, we ask you to include a copy of your identity document with the request. In this copy, please black out your photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) for privacy protection. Tip: https://veiliginternetten.nl/themes/situatie/hoe-maak-ik-een-veilig-kopie-van-mijn-identiteitsb/. We will respond to your request as soon as possible, no later than within four weeks. Servitect also wants to inform you that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data

Servitect takes data protection seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alterations. Please contact us at info@servitect.com if there is a suspicion that data is not adequately secured or if there are indications of misuse.

Modification of this Privacy and Cookie Policy

Servitect reserves the right to make changes to this Privacy and Cookie Policy without prior communication. This version was approved on: September 18, 2020.