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De ideeën en oplossingen in deze blog-artikelen maken deel uit van de ISM-methode. This method provides an IT organization with a fully integrated approach. An approach at the strategic, tactical, and operational levels. In ISM, the most practical ideas from ITIL®, Lean, DevOps, and OBM are integrated into one compact and applicable framework. The ISM philosophy is open source and universally applicable. These texts are copyrighted and may be freely distributed with proper attribution.

A proper process model

by Wim Hoving

A proper process model is a co-operation model, essential to realize customer value. It’s not science! It should do the job! Complex models are killing for successful application. It’s not ideology, it’s about value and result.It’s an important part of the practice...

Two common failures

by Wim Hoving

Two common failures of process models: Not holistic and too complex. If models are not holistic they miss essential parts, the chain is not complete.If models are too complex they are not applicable and therefore useless. It’s a fragile balance... Use clear goals IT...

Only results matter

by Wim Hoving

While many of us emphasize the quality of IT services or information systems – and rightfully so – it's ultimately the results that matter most. People design, purchase, build, maintain, restore, and utilize IT services. It's our approach to work that determines the...