A proper process model

Wim Hoving

Architect ISM-methode

A proper process model is a co-operation model, essential to realize customer value. It’s not science! It should do the job! Complex models are killing for successful application. It’s not  ideology, it’s about value and result.It’s an important part of the practice of an IT organization.Therefore it should be:

  • Result oriented – if it not leads to value it has no value
  • Applicable – if professionals can’t apply the model it won’t work
  • Explainable – if it’s not understood there’s no co-operation
  • Manageable – support leadership with shared values and views
  • Measurable – as well in result as in flow
  • Flow – describing the order of all activities, not the content
  • Holistic – embracing all activities of the service chain

A proper process model really helps IT-organizations to realize customer value. That’s why we designed this ISM-model. No more than applicable, no less than necessary. So, keep it simple, but complete.





Wim Hoving

(Result-oriented connector
of People and Process,
architect of the ISM Method)

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Customer Case St. Antonius Hospital

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Customer Case Dijklander Hospital

Achieving Tangible Competence for Dijklander Hospital In the fast-paced and demanding environment of healthcare, it's imperative to operate with a unified approach and efficiency. Dijklander...

Holistically cover and manage all activities

The successful creation of customer value demands a complete and compact process model.Complete, to holistically cover and manage all activities on strategical, tactical and operational...

Apply a holistic and compact approach

If you really want to create customer value, you have to apply a holistic and compact approach. If it’s not holistic, your design will fail. If it’s not compact, your design can’t be applied....

The ideas and solutions in this blog are part of the ISM method. This method provides an IT organization with a fully integrated approach. An approach at the strategic, tactical, and operational levels. In ISM, the most practical ideas from ITIL®, Lean, DevOps, and OBM are integrated into one compact and applicable framework. The ISM philosophy is open source and universally applicable. These texts are copyrighted and may be freely distributed with proper attribution.

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