Customer Case Ipse de Bruggen
Enhancing Service Processes for Optimal Care Delivery At Ipse de Bruggen, we understand the critical role efficient service management plays in delivering exceptional care. That’s why our IT department and Service Desk have embarked on a journey to elevate our operations using TOPdesk and ISM methodologies. Our aim? To streamline documentation, standardize workflows, and gain […]
Customer Case St. Antonius Hospital
Results-Oriented Methodology & Compliance with NEN7510: A Case Study from St. Antonius Hospital’s I&I Department The Information & Informatics (I&I) Department at St. Antonius Hospital (SAZ) sought to enhance customer satisfaction and foster better collaboration within the team. Following a merger and the adoption of a new Electronic Health Record (EHR) system, the department faced […]
Customer Case Dijklander Hospital
Achieving Tangible Competence for Dijklander Hospital In the fast-paced and demanding environment of healthcare, it’s imperative to operate with a unified approach and efficiency. Dijklander Hospital faced this challenge head-on. Ensuring compliance with NEN7510 standards was also a critical aspect of their operations. What did the implementation of the Integrated Services Management (ISM) framework signify […]
