So when you design processes your goal is that the processes support the professionals to help them to create great services. It’s not the first role of process management to control the professionals but first facilitate them with prepared flows, supporting tools,...
A proper process model is a co-operation model, essential to realize customer value. It’s not science! It should do the job! Complex models are killing for successful application. It’s not ideology, it’s about value and result.It’s an important part of the practice...
Two common failures of process models: Not holistic and too complex. If models are not holistic they miss essential parts, the chain is not complete.If models are too complex they are not applicable and therefore useless. It’s a fragile balance… Use clear goals...
While many of us emphasize the quality of IT services or information systems – and rightfully so – it’s ultimately the results that matter most. People design, purchase, build, maintain, restore, and utilize IT services. It’s our approach to work that...
Information security is still a neglected aspect in healthcare. The focus on security has been more compelled by regulations like NEN 7510, rather than driven by quality awareness and professionalism. Of course, the primary focus is on the patient. But the care for...
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