by Wim Hoving | Sep 19, 2023 | Blogs
So when you design processes your goal is that the processes support the professionals to help them to create great services. It’s not the first role of process management to control the professionals but first facilitate them with prepared flows, supporting tools,...
by Wim Hoving | Sep 19, 2023 | Blogs
A proper process model is a co-operation model, essential to realize customer value. It’s not science! It should do the job! Complex models are killing for successful application. It’s not ideology, it’s about value and result.It’s an important part of the practice...
by Wim Hoving | Sep 19, 2023 | Blogs
Two common failures of process models: Not holistic and too complex. If models are not holistic they miss essential parts, the chain is not complete.If models are too complex they are not applicable and therefore useless. It’s a fragile balance… Use clear goals...
by Wim Hoving | Sep 19, 2023 | Blogs
While many of us emphasize the quality of IT services or information systems – and rightfully so – it’s ultimately the results that matter most. People design, purchase, build, maintain, restore, and utilize IT services. It’s our approach to work that...
Recent Comments