ISM BLOGS
The ideas and solutions in these blog articles are part of the ISM method. This method provides an IT organization with a fully integrated way of working — at strategic, tactical, and operational levels. In ISM, the most practical concepts from ITIL®, Lean, DevOps, and OBM are integrated into one compact and applicable framework. The ISM principles are open source and universally applicable. These texts are protected by copyright and may be freely shared with proper source attribution.
The circle of customer value: how IT truly delivers value
Many consumers of IT services let IT report on the quality of its own performance. That’s not only quite strange, but it also shows that
Build on your people, not on roles
When organizations want to apply frameworks like ITIL or DevOps, they usually start by designing practices and processes from the top down: What needs to
The escalator paradox: what London teaches us about IT service management
Every IT manager knows the scene: that one colleague who reacts instantly, picks up tickets, and proudly says, “Another one solved!” And yet… the flow
What ITSM can learn from guide dogs
Intelligent disobedience: what IT Service Management can learn from guide dogs Within IT Service Management (ITSM), we’re constantly looking for ways to collaborate more effectively,
Is the IT-manager the bottleneck?
Enhancing Service Processes for Optimal Care Delivery At Ipse de Bruggen, we understand the critical role efficient service management plays in delivering exceptional care. That’s
Customer Case Wortell
Managing Rapid Growth at Wortell Wortell, a dynamic organization, experienced a remarkable 500% growth in its workforce over three years. Rapid expansion often brings substantial
Whitepaper: ISM proces model
ISM is the way to make ITIL accessible and applicable. Within ISM, the 34 ITIL practices and processes are simplified into just 7. Combined with its management model, ISM not only enables a phased and practical implementation, but also provides a fully manageable approach for the entire IT organization.
This compact model is logical, easy to apply, and designed to create customer value—by empowering IT professionals through a modern, agile way of working. ISM is supported by a wide range of products and services, allowing IT teams to focus on what really matters: delivering excellent service.
In this whitepaper, you’ll discover:
- 7 core processes that can be applied directly within your IT organization
- How to easily extract and apply the practical value of ITIL
- How to consistently create Customer Value
- Key topics including: Process Control, Service Level Management, Quality Management, and more