Blogs

A proper process model is a co-operation model, essential to realize customer value. It’s not science! It should do the job! Complex models are killing for successful application. It’s not  ideology, it’s about value and result.It’s an important part of the practice...

Two common failures of process models: Not holistic and too complex. If models are not holistic they miss essential parts, the chain is not complete.If models are too complex they are not applicable and therefore useless. It’s a fragile balance... Use clear goals IT...

While many of us emphasize the quality of IT services or information systems – and rightfully so – it's ultimately the results that matter most. People design, purchase, build, maintain, restore, and utilize IT services. It's our approach to work that determines the...