Anyone who wants to can and may work with the ISM philosophy. The free process model offers you the basis for working according to the ISM method. However, most organizations opt for additional support for the implementation and application of ISM. For example, in the form of training or education, the purchase of (part of) the ISM framework or on-site consultancy. A complete ISM implementation under the guidance of our experts? That is also possible.

In short, you decide how you want to implement ISM in your organization and what guidance and tools you use.

Always a suitable ISM implementation

ISM facilitates the leader and the professionals to deliver customer value. So that they can meet the customer’s needs more effectively, efficiently and with certainty. The ultimate goal is that your team will deliver better services through a successful application of ISM. That is why you decide for yourself how you want to use ISM and which tools and support you use. After all, the latter also depends on the knowledge already available in your organization. You can do everything yourself, hire external expertise or partially or completely outsource the ISM implementation. There is therefore always a suitable implementation of ISM. That makes working with ISM feasible for every organization, large or small and with every budget.

Get started with ISM implementation yourself

The basis of the ISM method is the free downloadable process model. Together with the management book ‘The ISM method’ it offers good tools to get started with ISM yourself. With the purchase of the complete ISM framework you have all the necessary basic tools at your disposal to integrate the resources people, process and product and to apply the method holistically. Do your managers and employees need more knowledge to work with ISM? Then our courses and training offer a solution.

ISM implementation with additional support

With the above tools and training courses, you can get started with the implementation of ISM yourself. Do you need additional support? Then you can contact us for support with the implementation and/or guidance of your employees on the work floor. For example in the form of ISM consultancy on location or online support. Our ISM specialists have in-depth knowledge and years of experience in the field of IT service management, ISM implementations and organizational changes.

Outsourcing the ISM implementation process

A complete ISM implementation process under the expert guidance of our experts is also possible. We also tailor this ISM implementation to your wishes: the extent to which customization is desired determines the hours spent during this process. With our ISM implementation processes, you are assured of a fast, effective and sustainable implementation of ISM. Our support provides the following benefits:

• ISM implementation according to proven playbooks
• Agile implementation of ISM in your organization
• Snel en efficiënt ingerichte tooling, processen en procedures
• Clear division of roles based on own priorities
• Optimal application of ISM for your organization
• Sustainable change in employee behavior and working methods

Expert guidance for sustainable success

Especially the last point is often forgotten during implementation processes. The process then stops after the new method and associated tools have been installed. But a sustainable result requires a change in thinking and behavior. The introduction of a new method is therefore no guarantee of success. It is very important that managers and employees actually start working with the new method. And that in an unconsciously competent way; it must become second nature. That is why we pay relatively much attention to the necessary cultural and behavioral change during the implementation phase of an introduction. The ISM introduction is only successful and completed when the new method is applied sustainably by all managers and professionals.

Choose the implementation path that suits you

We offer two variants of the ISM implementation process:

1. Basic ISM implementation (most chosen)
2. Default ISM implementation
   

Both ISM implementation processes consist of two phases:

• Phase I, the installation phase (preparation and furnishing)
• Phase II, the implementation phase (focus on employee guidance)

The same basic tools are also supplied with both introductions:

• a fully documented and interactive process model
• definition lists
• extensive reporting
• templates for drafting documentation
• preparatory setup of the helpdesk tooling
• functional design of supporting tools

The difference between the two implementations lies mainly in the scope for individual choices and decisions and the amount of consultation, coordination and guidance required for this.

1. Basic ISM implementation method

The basic ISM implementation means that we implement ISM with a lot of room for your own choices and priorities. We help you to make the right choices from the standard designs, set priorities and set up your own procedures and work instructions. This is the most chosen implementation of ISM.

Fase I, de installatiefase

This phase involves installing products, creating documentation and making agreements, after which you can start working with ISM. This includes:

• guidance in decision-making and implementation of decisions
• drawing up procedures and work instructions
• installation of the framework tools
• providing workshops
  
  

After phase I, everything in your organization is set up to work in accordance with the ISM method.

Phase II, the implementation phase

In this phase your organization will start working more professionally and gradually grow in quality. In this phase the focus is on:

• guiding (process) managers and employees in applying the new working method;
• guiding the organization in gradually applying the resources provided more intensively and in realizing the desired cultural change.

2. Default ISM implementation

For IT organizations that opt ​​for a default implementation of ISM, a simpler version of the ISM implementation may suffice. In that case, the choices that are most commonly used in practice and have proven to be successful are implemented. For that reason, less consultation and guidance is required for a default implementation. The investment, lead time and costs are therefore lower.

Phase I, the installation phase, in this case includes: guidance in the minimum required additional decision-making, implementing the decisions and drawing up a limited number of procedures and work instructions.

Phase II, the implementation phase, includes: limited guidance of process managers, management and employees, the organization and the realization of the desired cultural change.

Own growth path is central

It is important that the final design fits your IT organization and business goals. The power of the ISM method is that it standardizes processes, procedures and tools, but offers sufficient space for your own approach and growth path during implementation. In this way, the application of the standardized ISM method optimally fits your own organization.

Want to know more about the possibilities? Or do you just want to brainstorm with us about the support that best suits your organization? Then contact us:

T. 088 – 20 34 000
E. info@servitect.com