The ITSM Masterclass
3 days focus on results-oriented leadership in ITSM: strategic, practical and directly applicable
Take your leadership to the next level with the ITSM Masterclass. Especially for IT managers, process and team leaders who focus on results.
Average rating: 8.1 / < encoded_tag_closed >500 participants>
Why this ITSM Masterclass?
The demands on IT services continue to increase, but most organizations still focus on processes and technology instead of results. This can really be improved.
As an IT leader, you have a different role: you provide direction, facilitate your team and ensure that professionals can perform optimally. To do this, you need to understand how modern IT services really work. And how ITIL, DevOPs, ISM, Agile, XLA, BiSL and OBM can fail and help
Insight into modern IT service management is essential. Not in the form of models or theories, but as a management tool. The ITSM Masterclass helps you gain that insight – sharp, applicable and relevant to your practice.
Who is this masterclass for?
This masterclass has been developed for professionals who manage IT services and want to make an impact: IT managers, team leads, process managers, ITSM consultants, CIO/CTOs and consultants.
What will this masterclass bring you?
After following this masterclass, you will have a clear and coherent picture of the current ITSM landscape. You will understand how to connect methods such as ITIL, Agile, DevOps, Lean and OBM – and how to use them in your organization, without getting bogged down in separate initiatives or models.
You know how to make functional and technical management work together effectively. You recognize what teams need to perform well, and how you, as a leader, steer behavior, customer value and results. You develop a clear vision of IT service management and an approach to put it into practice.
Practical information
Duration: 3 consecutive days (8 half days)
Location: Hotel Restaurant Hoog Holten, Holterberg (near Holten)
Investment: €3,754 per participant, excluding VAT
Including: teaching materials, recognized certificate, registration, two nights, all accommodation costs and catering
Group size: maximum 14 participants
Do you have an ISM license? Then you can use a 20% discount.
The ITSM Masterclass
Next start date:
- October 7, 8 and 9, 2025
- December 9, 10 and 11, 2025
- Holten, Restaurant & Hotel Hoog Holten
Masterclass location:
Hotel Restaurant Hoog Holten
Next edition: October 7, 8 and 9 – still some places available
“IT organizations only perform when they focus on results, rather than activities.”
Wim Hoving – ITSM expert
Senior Lecturer: Wim Hoving
Wim Hoving is known for his confrontational approach, his aversion to sacred cows and his sharp vision on how IT service management really adds value to the organization.
For over 20 years, he has been guiding IT organizations in improving their services. The last 10 years, mainly through the ISM method, which he co-developed. His mission: to give management organizations control over their working methods, so that they perform stably and keep customers satisfied.
Wim helps teams grow into mature service providers with one clear, service-oriented approach. He is a sought-after speaker, author of several ITSM books, and active blogger – including on LinkedIn.
Frequently Asked Questions (FAQ)
What's going on with the invoice?
After your registration, you will receive the invoice by email within a few working days. Do you want to mention a purchase order number, cost center or reference? No problem – you can easily indicate this during your registration.
Can I participate together with a colleague?
Yes, that is certainly possible! The masterclass is ideally suited for IT professionals in a management role. Please note: it is not a team training, so it is not intended for an entire department at the same time.
What is the study load?
The masterclass consists of 3 consecutive days, each with a morning, afternoon and evening session. In total about 28 contact hours. There is no mandatory preparation, but reflection and application to your own work situation increase the learning yield.
What if I am unable to attend?
Are you unexpectedly unable to attend? In our general terms and conditions you can read exactly what the possibilities are for moving or cancelling.
Can I pass on dietary requirements or allergies?
Yes, of course. When you register, you can easily indicate dietary requirements or allergies. We will ensure that these are taken into account during the sessions.
I have already taken the Masterclass before – is there a follow-up?
Yes! For former participants we have developed a special alumni program, including in-depth sessions. Contact us for the possibilities and rates.
In addition to this follow-up program, there is also the possibility to follow the masterclass as an alumnus for a second time. For 50% of the investment, you will then go through the entire program again. Speaking of deepening.
Is there any prior education required?
No specific prior education is required, the training is focused on growth from where you are now, but we advise HBO level of thinking and some experience in ITSM or IT leadership. The masterclass is aimed at professionals who want to make an impact in their organization.
Is this masterclass suitable for me?
Are you unsure whether this training is a good fit for your role or situation? Martijn, our training coordinator, is happy to think along with you. He will help you make the right choice. Feel free to contact us via info@servitect.com or call us on 088 – 203 4000.
Need training advice?
Following a training is a conscious investment. You want to be sure that it matches your experience, goals and daily practice.
We are happy to think along with you. Whether you are hesitating between courses, have specific learning goals or want to brainstorm about your career. We help you make a well-founded choice.
Please feel free to contact us for personal training advice.
Call 088 – 203 4000 or email opleidingen@servitect.com
