The field of IT Service Management (ITSM) is only thirty years young, yet it has already delivered many results. Over the years, new insights and solutions have emerged: Looijen, ITIL, ASL, BiSL, ISO20000, and many others. Now, all these experiences have been brought together in one structured and practical method. The service management book “The ISM Method” describes and explains this method in detail.

Management Book “The ISM Method”

The ISM Method brings together all relevant and applicable knowledge and experience for IT service delivery into one practical approach. The ISM Method is being successfully applied by a growing number of IT management departments.

This IT Service Management book describes how past experiences have shaped the current state of IT Service Management, and how the ISM Method is structured within this domain.

The book describes the requirements for People, Process, and Product, and how these elements work together. It also outlines the ISM implementation method, with particular focus on assurance and cultural change, an extensive glossary of definitions, and an example of a compact process model.

Applying and Understanding the ISM Method

With this book, the author, Wim Hoving, aims to further professionalize IT Service Management. The structure and conciseness make it possible to implement, apply, and understand the ISM Method in a simple and efficient way. The author also seeks to provide a new impulse to the way we think about IT Service Management.

Order the book “The ISM Method”

The ISM book is available both in print and as an EPUB edition, including through Managementboek.

Corporate license for companies

For companies, a corporate license is available. Please contact us for more information.