ISM makes ITIL applicable
Integration of Agile, DevOps and process-oriented working
Servitect is sponsor and developer of the ISM method®
Optimal service delivery through professional collaboration
IT services must be reliable and flexible, and delivered efficiently and securely. In summary, IT services must deliver Customer Value.
This Customer Value is created through active collaboration between the customer, IT professionals, and executives. ISM organizes and strengthens this collaboration with a results-oriented approach, supported by an extensive set of integrated products and services.
ISM, a standard solution with a practical vision
IT services are created in the same way everywhere; they are designed, built, delivered, and repaired if necessary. This approach can therefore be largely standardized.
Solutions only work if they are easily applicable and useful for all those involved. Therefore, we integrate in ISM the best ideas and solutions from ITIL, DevOps, agile, Lean, and OBM into one compact and integrated solution that is quickly operational.
ISM takes care of professionals and management
ISM takes care of professionals and management and provides control over service delivery. Above all, ISM offers organizations the opportunity to grow at their own pace. How can ISM help me? What is the idea behind ISM? What is the result? You can find the answers to these questions and more here.
Appointment
Or make a no-obligation appointment right away to discover what ISM can do for you and your organization! Call +31 (0)88 – 2034000 or e-mail to info@servitect.com.
Products and services that help your IT organization move forward
ISM Basic Licence: Get started with a powerful starter kit from the comprehensive ISM ecosystem
The use of this starter kit, which includes both products and services, accelerates the professionalization of your ITSM approach.
Its immediate usability significantly reduces development and maintenance costs, while relieving the internal organization of unnecessary burdens.
The ITSM Dashboard delivers clear insights to empower IT professionals and managers
For IT professionals and managers, the dynamic world of data can be overwhelming.
The ITSM Dashboard is specifically designed to deliver actionable information that empowers IT professionals and managers to take control.
Whitepaper: ISM proces model
ISM is the way to make ITIL accessible and applicable. Within ISM, the 34 ITIL practices and processes are simplified into just 7. Combined with its management model, ISM not only enables a phased and practical implementation, but also provides a fully manageable approach for the entire IT organization.
This compact model is logical, easy to apply, and designed to create customer value—by empowering IT professionals through a modern, agile way of working. ISM is supported by a wide range of products and services, allowing IT teams to focus on what really matters: delivering excellent service.
In this whitepaper, you’ll discover:
- 7 core processes that can be applied directly within your IT organization
- How to easily extract and apply the practical value of ITIL
- How to consistently create Customer Value
- Key topics including: Process Control, Service Level Management, Quality Management, and more