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<\/p>\nWortell, a dynamic organization, experienced a remarkable 500% growth in its workforce over three years. Rapid expansion often brings substantial challenges, particularly in maintaining effective communication and collaboration across teams. When teams fail to share information effectively, it can obscure the full picture for employees, hinder optimal performance, and negatively impact customer service. <\/p>\n
This situation led Wortell to reassess and enhance their IT service management processes, focusing on cooperation and seamless information exchange. The solution came from Servitect and their ISM method. <\/p>\n
Wortell specializes in empowering employees within organizations through Microsoft technology. This includes training aimed at boosting digital competencies\u2014like mastering Microsoft Teams for video calls\u2014as well as handling more technical tasks such as Azure cloud migrations. Wortell\u2019s primary goal is to manage the technical infrastructure so organizations can concentrate on their core business activities. <\/p>\n
Luc Joziasse, COO & Chief Happiness Officer at Wortell, remarked, \u201cWe discovered Servitect\u2019s ISM method through glowing recommendations from our network. Our clients praised the method for significantly enhancing their ITSM processes, which encouraged our collaboration with Servitect.\u201d<\/p>\n
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Servitect\u2019s initial engagement with Wortell started with a comprehensive survey to pinpoint existing challenges, explained Luc. A notable finding was the prevalence of a ‘boxed thinking’ which hindered inter-team communication. This is a common obstacle for swiftly expanding organizations. <\/p>\n
The ISM method offers a standardized, yet flexible, framework for improving ITSM processes across IT departments. It integrates ITIL 4 standards with other methodologies like DevOps and agile practices (Lean, Kanban, Scrum). Lourens Siderius, Head of Operations at Wortell, values the method for its adaptability, \u201cThe ISM method allows us to align our operations with rapid organizational changes, providing the flexibility needed to support continuous growth.\u201d <\/p>\n
Currently, the ISM method is operational within the Managed Services department, and there are plans to expand its application to the Product Development and Professional Services departments. Each month, a process manager reviews and refines a specific process, based on comprehensive feedback and analysis, to drive continuous improvement. <\/p>\n
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After implementing the ISM method, Wortell noted a significant improvement in employee satisfaction, with a two-point increase on a ten-point scale. Lourens commented, \u201cOur departments now feel more positive about their work, which translates into better customer experiences through quicker incident resolution and consistent communication.\u201d <\/p>\n
Looking ahead, Wortell aims to further refine their ITSM processes through Servitect\u2019s dashboards and insights, which link directly to their ticketing system to provide actionable data intelligence.<\/p>\n
Interested in learning how the ISM method can transform your organization? Contact us at +31 88 2034000 or via email<\/a> at info@servitect.com<\/a>. Whether you\u2019re considering a full implementation or taking gradual steps towards improvement, Servitect offers a range of services including books, training, master classes, and coaching to support your journey. <\/p>\n Servitect, the pioneer behind the ISM method, is here to guide and support your organization\u2019s continual improvement in IT service management.<\/p>\n","protected":false},"excerpt":{"rendered":" Managing Rapid Growth at Wortell Wortell, a dynamic organization, experienced a remarkable 500% growth in its workforce over three years. Rapid expansion often brings substantial challenges, particularly in maintaining effective communication and collaboration across teams. When teams fail to share information effectively, it can obscure the full picture for employees, hinder optimal performance, and negatively […]<\/p>\n","protected":false},"author":4,"featured_media":17134,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[38,37],"tags":[39],"class_list":["post-17133","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-blogs-en","tag-eng"],"acf":[],"yoast_head":"\n