{"id":10194,"date":"2023-09-19T14:10:37","date_gmt":"2023-09-19T14:10:37","guid":{"rendered":"https:\/\/ismportal.nl\/?p=10194"},"modified":"2025-11-16T09:35:34","modified_gmt":"2025-11-16T09:35:34","slug":"holistically-cover-and-manage-all-activities","status":"publish","type":"post","link":"https:\/\/ismportal.nl\/en\/blogs-en\/holistically-cover-and-manage-all-activities\/","title":{"rendered":"Holistically cover and manage all activities"},"content":{"rendered":"<p><span class=\"x_ContentPasted0\">The successful creation of customer value demands a complete and compact process model.<\/span><br class=\"x_ContentPasted0\" aria-hidden=\"true\" \/><span class=\"x_ContentPasted0\">Complete, to holistically cover and manage all activities on strategical, tactical and operational level.<\/span><br class=\"x_ContentPasted0\" aria-hidden=\"true\" \/><span class=\"x_ContentPasted0\">Compact, because complexity cannot be managed by the leaders and applied by the professionals.<\/span><\/p>\n<h3><img fetchpriority=\"high\" decoding=\"async\" class=\"alignright size-medium wp-image-10151\" src=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2023\/09\/operating-model-v5-294x300.jpeg\" alt=\"\" width=\"294\" height=\"300\" srcset=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2023\/09\/operating-model-v5-294x300.jpeg 294w, https:\/\/ismportal.nl\/wp-content\/uploads\/2023\/09\/operating-model-v5-768x782.jpeg 768w, https:\/\/ismportal.nl\/wp-content\/uploads\/2023\/09\/operating-model-v5.jpeg 800w\" sizes=\"(max-width: 294px) 100vw, 294px\" \/>The false feeling<\/h3>\n<p><span class=\"x_ContentPasted0\">It\u2019s amazing how many IT service organizations still create complex models, a huge amount of processes or practices, expanding service catalogues, detailed design of ITSM-tooling\u2026\u2026. and no customer value. The false feeling of security at management level in describing everything in detail, and afterwards concluding that their genius design is not applied\u2026<\/span><\/p>\n<h3><span class=\"x_ContentPasted0\">Providing clear and actual information<\/span><\/h3>\n<p><span class=\"x_ContentPasted0\">Customer value is the result of operational actions and co-creation. So when you design your practice everything should be focused on supporting the IT-professional. They should like to work with the practice, feeling supported. Complete and compact. Providing clear and actual information on what is expected (SxLA) and what is experienced.<\/span><br class=\"x_ContentPasted0\" aria-hidden=\"true\" \/><br class=\"x_ContentPasted0\" aria-hidden=\"true\" \/><span class=\"x_ContentPasted0\">There is no value in a complex and detailed model if it is not applied.<\/span><br class=\"x_ContentPasted0\" aria-hidden=\"true\" \/><span class=\"x_ContentPasted0\">(The shown process model is part of The ISM Method v5)<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong><img decoding=\"async\" class=\"size-thumbnail wp-image-9824 alignleft\" src=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2022\/02\/srvision-wim-hoving-150x150.png\" alt=\"\" width=\"150\" height=\"150\" \/><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong><br \/>\nWim Hoving<\/strong><br \/>\n(Result-oriented connector<br \/>\nof People and Process,<br \/>\narchitect of the ISM Method)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The successful creation of customer value demands a complete and compact process model.Complete, to holistically cover and manage all activities on strategical, tactical and operational level.Compact, because complexity cannot be managed by the leaders and applied by the professionals. The false feeling It\u2019s amazing how many IT service organizations still create complex models, a huge [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":10657,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[38,37],"tags":[39],"class_list":["post-10194","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-blogs-en","tag-eng"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Holistically cover and manage all activities - ISM Portal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ismportal.nl\/en\/blogs-en\/holistically-cover-and-manage-all-activities\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Holistically cover and manage all activities - ISM Portal\" \/>\n<meta property=\"og:description\" content=\"The successful creation of customer value demands a complete and compact process model.Complete, to holistically cover and manage all activities on strategical, tactical and operational level.Compact, because complexity cannot be managed by the leaders and applied by the professionals. 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