{"id":10187,"date":"2023-09-19T13:51:13","date_gmt":"2023-09-19T13:51:13","guid":{"rendered":"https:\/\/ismportal.nl\/?p=10187"},"modified":"2025-11-16T09:35:34","modified_gmt":"2025-11-16T09:35:34","slug":"apply-a-holistic-and-compact-approach","status":"publish","type":"post","link":"https:\/\/ismportal.nl\/en\/blogs-en\/apply-a-holistic-and-compact-approach\/","title":{"rendered":"Apply a holistic and compact approach"},"content":{"rendered":"

If you really want to create customer value, you have to apply a holistic and compact approach. If it\u2019s not holistic, your design will fail. If it\u2019s not compact, your design can\u2019t be applied.<\/span><\/p>\n

Involve all parties<\/h3>\n

\"\"So when you design your IT-organization you have to involve all parties, domains, layers and resources in the service delivery chain.<\/span>
Services are co-created, not only by the suppliers, but also the customers and users are playing an active role in creating the services.<\/span>
You also have to organize People and Product to make your Processes run.<\/span>
And finally, without an aligning strategy and a facilitating tactical support your operation will fail.<\/span>
That\u2019s the scope, you need to cover all parties, layers and resources.<\/span><\/p>\n

Make it applicable<\/h3>\n

To make it work applicability is key. So reduction of complexity is essential. Therefore distinguish processes and functions.<\/span>
Use a limited amount of 7 basic processes like Strategy, Change, Incident, Service Level Management, Operations, Knowledge and Improvement. \u00a0And relate these processes in one process model.<\/span>
Use these processes to support functions like availability, capacity, design, security eg.<\/span>
You may design more processes, but I never met organizations capable of applying them all, so what\u2019s the use? \u201cComplexity kills the cat\u201d<\/span>

Customer value is the appreciation of excellent services, co-created and using a compact. holistic design.<\/span>

This ISM-model is free to use, so apply\u2026.or adapt<\/span><\/p>\n

 <\/p>\n

\"\"<\/strong><\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n


\nWim Hoving<\/strong>
\n(Result-oriented connector
\nof People and Process,
\narchitect of the ISM Method)<\/p>\n","protected":false},"excerpt":{"rendered":"

If you really want to create customer value, you have to apply a holistic and compact approach. If it\u2019s not holistic, your design will fail. If it\u2019s not compact, your design can\u2019t be applied. Involve all parties So when you design your IT-organization you have to involve all parties, domains, layers and resources in the […]<\/p>\n","protected":false},"author":4,"featured_media":10654,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[38,37],"tags":[39],"class_list":["post-10187","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-blogs-en","tag-eng"],"acf":[],"yoast_head":"\nApply a holistic and compact approach - ISM Portal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ismportal.nl\/en\/blogs-en\/apply-a-holistic-and-compact-approach\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Apply a holistic and compact approach - ISM Portal\" \/>\n<meta property=\"og:description\" content=\"If you really want to create customer value, you have to apply a holistic and compact approach. If it\u2019s not holistic, your design will fail. If it\u2019s not compact, your design can\u2019t be applied. 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