{"id":17371,"date":"2024-06-09T09:26:56","date_gmt":"2024-06-09T09:26:56","guid":{"rendered":"https:\/\/ismportal.nl\/blog-artikelen\/"},"modified":"2025-11-16T09:40:39","modified_gmt":"2025-11-16T09:40:39","slug":"blogs","status":"publish","type":"page","link":"https:\/\/ismportal.nl\/en\/blogs\/","title":{"rendered":"Blogs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17371\" class=\"elementor elementor-17371\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0422c66 e-flex e-con-boxed e-con e-parent\" data-id=\"0422c66\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-99f5729 e-con-full e-flex e-con e-child\" data-id=\"99f5729\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d27760 elementor-widget elementor-widget-heading\" data-id=\"7d27760\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">ISM BLOGS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9ee7d6e e-con-full e-flex e-con e-child\" data-id=\"9ee7d6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2451e35 elementor-widget elementor-widget-text-editor\" data-id=\"2451e35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The ideas and solutions in these blog articles are part of the ISM method. This method provides an IT organization with a fully integrated way of working \u2014 at strategic, tactical, and operational levels. In ISM, the most practical concepts from ITIL\u00ae, Lean, DevOps, and OBM are integrated into one compact and applicable framework. The ISM principles are open source and universally applicable. These texts are protected by copyright and may be freely shared with proper source attribution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2004794 e-flex e-con-boxed e-con e-parent\" data-id=\"2004794\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-286a44e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"286a44e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5cdb47c\" data-id=\"5cdb47c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d106dd elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-posts--show-avatar elementor-card-shadow-yes elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"3d106dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:24,&quot;sizes&quot;:[]},&quot;cards_columns&quot;:&quot;3&quot;,&quot;cards_columns_tablet&quot;:&quot;2&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-17298 post type-post status-publish format-standard has-post-thumbnail hentry category-blog category-blogs-en tag-eng\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/ismportal.nl\/en\/blogs-en\/the-circle-of-customer-value-how-it-truly-delivers-value\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"157\" src=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/11\/blog-circle-of-customer-value-1024x535-1-300x157.jpg\" class=\"attachment-medium size-medium wp-image-17220\" alt=\"\" srcset=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/11\/blog-circle-of-customer-value-1024x535-1-300x157.jpg 300w, https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/11\/blog-circle-of-customer-value-1024x535-1-768x401.jpg 768w, https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/11\/blog-circle-of-customer-value-1024x535-1.jpg 1024w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='Wim Hoving' src='https:\/\/secure.gravatar.com\/avatar\/2384559273709fddc57d8e039240be8f65fb712acfe1cbace87c226f9e105492?s=128&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/2384559273709fddc57d8e039240be8f65fb712acfe1cbace87c226f9e105492?s=256&#038;d=mm&#038;r=g 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/ismportal.nl\/en\/blogs-en\/the-circle-of-customer-value-how-it-truly-delivers-value\/\" >\n\t\t\t\tThe circle of customer value: how IT truly delivers value\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Many consumers of IT services let IT report on the quality of its own performance. That\u2019s not only quite strange, but it also shows that<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/ismportal.nl\/en\/blogs-en\/the-circle-of-customer-value-how-it-truly-delivers-value\/\" aria-label=\"Read more about The circle of customer value: how IT truly delivers value\" tabindex=\"-1\" >\n\t\t\tRead more \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-author\">\n\t\t\tWim Hoving\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tNovember 6, 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-17299 post type-post status-publish format-standard has-post-thumbnail hentry category-blog category-blogs-en tag-eng\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/ismportal.nl\/en\/blogs-en\/build-on-your-people-not-on-roles\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"157\" src=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/11\/blog-walk-the-gemba-1024x535-1-300x157.jpg\" class=\"attachment-medium size-medium wp-image-17211\" alt=\"\" srcset=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/11\/blog-walk-the-gemba-1024x535-1-300x157.jpg 300w, https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/11\/blog-walk-the-gemba-1024x535-1-768x401.jpg 768w, https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/11\/blog-walk-the-gemba-1024x535-1.jpg 1024w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='Wim Hoving' src='https:\/\/secure.gravatar.com\/avatar\/2384559273709fddc57d8e039240be8f65fb712acfe1cbace87c226f9e105492?s=128&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/2384559273709fddc57d8e039240be8f65fb712acfe1cbace87c226f9e105492?s=256&#038;d=mm&#038;r=g 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/ismportal.nl\/en\/blogs-en\/build-on-your-people-not-on-roles\/\" >\n\t\t\t\tBuild on your people, not on roles\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>When organizations want to apply frameworks like ITIL or DevOps, they usually start by designing practices and processes from the top down: What needs to<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/ismportal.nl\/en\/blogs-en\/build-on-your-people-not-on-roles\/\" aria-label=\"Read more about Build on your people, not on roles\" tabindex=\"-1\" >\n\t\t\tRead more \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-author\">\n\t\t\tWim Hoving\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tOctober 15, 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-17300 post type-post status-publish format-standard has-post-thumbnail hentry category-blog category-blogs-en tag-eng\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/ismportal.nl\/en\/blogs-en\/the-escalator-paradox-what-london-teaches-us-about-it-service-management\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"157\" src=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/10\/blog-trainstation-escalators-1024x535-1-300x157.jpg\" class=\"attachment-medium size-medium wp-image-17202\" alt=\"\" srcset=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/10\/blog-trainstation-escalators-1024x535-1-300x157.jpg 300w, https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/10\/blog-trainstation-escalators-1024x535-1-768x401.jpg 768w, https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/10\/blog-trainstation-escalators-1024x535-1.jpg 1024w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='Martijn Wiedijk' src='https:\/\/secure.gravatar.com\/avatar\/3513f7d42dd846eb3e0e90990296608a857d4bb3866ad7a26d41f1b92ca7bae1?s=128&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/3513f7d42dd846eb3e0e90990296608a857d4bb3866ad7a26d41f1b92ca7bae1?s=256&#038;d=mm&#038;r=g 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/ismportal.nl\/en\/blogs-en\/the-escalator-paradox-what-london-teaches-us-about-it-service-management\/\" >\n\t\t\t\tThe escalator paradox: what London teaches us about IT service management\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Every IT manager knows the scene: that one colleague who reacts instantly, picks up tickets, and proudly says, \u201cAnother one solved!\u201d And yet\u2026 the flow<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/ismportal.nl\/en\/blogs-en\/the-escalator-paradox-what-london-teaches-us-about-it-service-management\/\" aria-label=\"Read more about The escalator paradox: what London teaches us about IT service management\" tabindex=\"-1\" >\n\t\t\tRead more \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-author\">\n\t\t\tMartijn Wiedijk\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tSeptember 28, 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-17304 post type-post status-publish format-standard has-post-thumbnail hentry category-blog category-blogs-en tag-eng\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/ismportal.nl\/en\/blogs-en\/what-itsm-can-learn-from-guide-dogs\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"157\" src=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/06\/geleidehond-1200x627px-300x157.jpg\" class=\"attachment-medium size-medium wp-image-16591\" alt=\"\" srcset=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/06\/geleidehond-1200x627px-300x157.jpg 300w, https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/06\/geleidehond-1200x627px-1024x535.jpg 1024w, https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/06\/geleidehond-1200x627px-768x401.jpg 768w, https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/06\/geleidehond-1200x627px.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='Martijn Wiedijk' src='https:\/\/secure.gravatar.com\/avatar\/3513f7d42dd846eb3e0e90990296608a857d4bb3866ad7a26d41f1b92ca7bae1?s=128&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/3513f7d42dd846eb3e0e90990296608a857d4bb3866ad7a26d41f1b92ca7bae1?s=256&#038;d=mm&#038;r=g 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/ismportal.nl\/en\/blogs-en\/what-itsm-can-learn-from-guide-dogs\/\" >\n\t\t\t\tWhat ITSM can learn from guide dogs\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Intelligent disobedience: what IT Service Management can learn from guide dogs Within IT Service Management (ITSM), we\u2019re constantly looking for ways to collaborate more effectively,<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/ismportal.nl\/en\/blogs-en\/what-itsm-can-learn-from-guide-dogs\/\" aria-label=\"Read more about What ITSM can learn from guide dogs\" tabindex=\"-1\" >\n\t\t\tRead more \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-author\">\n\t\t\tMartijn Wiedijk\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tJune 26, 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-17133 post type-post status-publish format-standard has-post-thumbnail hentry category-blog category-blogs-en tag-eng\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/ismportal.nl\/en\/blogs-en\/customer-case-wortell\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"206\" src=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2024\/05\/customer-case-wortell-300x206.jpg\" class=\"attachment-medium size-medium wp-image-17134\" alt=\"\" srcset=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2024\/05\/customer-case-wortell-300x206.jpg 300w, https:\/\/ismportal.nl\/wp-content\/uploads\/2024\/05\/customer-case-wortell-768x528.jpg 768w, https:\/\/ismportal.nl\/wp-content\/uploads\/2024\/05\/customer-case-wortell.jpg 854w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='Wim Hoving' src='https:\/\/secure.gravatar.com\/avatar\/2384559273709fddc57d8e039240be8f65fb712acfe1cbace87c226f9e105492?s=128&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/2384559273709fddc57d8e039240be8f65fb712acfe1cbace87c226f9e105492?s=256&#038;d=mm&#038;r=g 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/ismportal.nl\/en\/blogs-en\/customer-case-wortell\/\" >\n\t\t\t\tCustomer Case Wortell\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Managing Rapid Growth at Wortell Wortell, a dynamic organization, experienced a remarkable 500% growth in its workforce over three years. Rapid expansion often brings substantial<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/ismportal.nl\/en\/blogs-en\/customer-case-wortell\/\" aria-label=\"Read more about Customer Case Wortell\" tabindex=\"-1\" >\n\t\t\tRead more \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-author\">\n\t\t\tWim Hoving\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tMay 2, 2024\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-11823 post type-post status-publish format-standard has-post-thumbnail hentry category-blogs-en\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/ismportal.nl\/en\/blogs-en\/it-manager-bottleneck-goed-leiderschap\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"157\" src=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2019\/07\/blog-mnger-bottleneck-1200x627px-300x157.jpg\" class=\"attachment-medium size-medium wp-image-12587\" alt=\"\" srcset=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2019\/07\/blog-mnger-bottleneck-1200x627px-300x157.jpg 300w, https:\/\/ismportal.nl\/wp-content\/uploads\/2019\/07\/blog-mnger-bottleneck-1200x627px-1024x535.jpg 1024w, https:\/\/ismportal.nl\/wp-content\/uploads\/2019\/07\/blog-mnger-bottleneck-1200x627px-768x401.jpg 768w, https:\/\/ismportal.nl\/wp-content\/uploads\/2019\/07\/blog-mnger-bottleneck-1200x627px.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__avatar\">\n\t\t\t<img alt='Wim Hoving' src='https:\/\/secure.gravatar.com\/avatar\/2384559273709fddc57d8e039240be8f65fb712acfe1cbace87c226f9e105492?s=128&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/2384559273709fddc57d8e039240be8f65fb712acfe1cbace87c226f9e105492?s=256&#038;d=mm&#038;r=g 2x' class='avatar avatar-128 photo' height='128' width='128' \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/ismportal.nl\/en\/blogs-en\/it-manager-bottleneck-goed-leiderschap\/\" >\n\t\t\t\tIs the IT-manager the bottleneck?\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Enhancing Service Processes for Optimal Care Delivery At Ipse de Bruggen, we understand the critical role efficient service management plays in delivering exceptional care. That&#8217;s<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/ismportal.nl\/en\/blogs-en\/it-manager-bottleneck-goed-leiderschap\/\" aria-label=\"Read more about Is the IT-manager the bottleneck?\" tabindex=\"-1\" >\n\t\t\tRead more \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-author\">\n\t\t\tWim Hoving\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tMay 2, 2024\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-f6518bc e-flex e-con-boxed e-con e-parent\" data-id=\"f6518bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-792c689 e-con-full e-flex e-con e-child\" data-id=\"792c689\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-dad7bcc e-con-full e-flex e-con e-child\" data-id=\"dad7bcc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a249260 elementor-widget elementor-widget-image\" data-id=\"a249260\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_mobile&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ismportal.nl\/en\/downloads\/ism-process-model\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"256\" height=\"328\" src=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2024\/06\/Mask-Group-9.png\" class=\"attachment-medium_large size-medium_large wp-image-15366\" alt=\"\" srcset=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2024\/06\/Mask-Group-9.png 256w, https:\/\/ismportal.nl\/wp-content\/uploads\/2024\/06\/Mask-Group-9-234x300.png 234w\" sizes=\"(max-width: 256px) 100vw, 256px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-015434f e-flex e-con-boxed e-con e-child\" data-id=\"015434f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72eeaba elementor-widget elementor-widget-heading\" data-id=\"72eeaba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Whitepaper: ISM proces model<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5272d0 elementor-widget elementor-widget-text-editor\" data-id=\"f5272d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ISM is the way to make ITIL accessible and applicable.\u00a0Within ISM, the 34 ITIL practices and processes are simplified into just 7. Combined with its management model, ISM not only enables a phased and practical implementation, but also provides a fully manageable approach for the entire IT organization.<\/p><p>This compact model is logical, easy to apply, and designed to create customer value\u2014by empowering IT professionals through a modern, agile way of working. ISM is supported by a wide range of products and services, allowing IT teams to focus on what really matters: delivering excellent service.<\/p><p>In this whitepaper, you&#8217;ll discover:<\/p><ul><li>7 core processes that can be applied directly within your IT organization<\/li><li>How to easily extract and apply the practical value of ITIL<\/li><li>How to consistently create Customer Value<\/li><li>Key topics including: Process Control, Service Level Management, Quality Management, and more<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2f65e4 elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"a2f65e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ismportal.nl\/en\/downloads\/ism-process-model\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ISM BLOGS The ideas and solutions in these blog articles are part of the ISM method. This method provides an IT organization with a fully integrated way of working \u2014 at strategic, tactical, and operational levels. In ISM, the most practical concepts from ITIL\u00ae, Lean, DevOps, and OBM are integrated into one compact and applicable [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-17371","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Blogs - ISM Portal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ismportal.nl\/en\/blogs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Blogs - ISM Portal\" \/>\n<meta property=\"og:description\" content=\"ISM BLOGS The ideas and solutions in these blog articles are part of the ISM method. This method provides an IT organization with a fully integrated way of working \u2014 at strategic, tactical, and operational levels. In ISM, the most practical concepts from ITIL\u00ae, Lean, DevOps, and OBM are integrated into one compact and applicable [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ismportal.nl\/en\/blogs\/\" \/>\n<meta property=\"og:site_name\" content=\"ISM Portal\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-16T09:40:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2024\/06\/Mask-Group-9.png\" \/>\n\t<meta property=\"og:image:width\" content=\"256\" \/>\n\t<meta property=\"og:image:height\" content=\"328\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ismportal.nl\\\/en\\\/blogs\\\/\",\"url\":\"https:\\\/\\\/ismportal.nl\\\/en\\\/blogs\\\/\",\"name\":\"Blogs - ISM Portal\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ismportal.nl\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/ismportal.nl\\\/en\\\/blogs\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/ismportal.nl\\\/en\\\/blogs\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ismportal.nl\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/Mask-Group-9.png\",\"datePublished\":\"2024-06-09T09:26:56+00:00\",\"dateModified\":\"2025-11-16T09:40:39+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ismportal.nl\\\/en\\\/blogs\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ismportal.nl\\\/en\\\/blogs\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/ismportal.nl\\\/en\\\/blogs\\\/#primaryimage\",\"url\":\"https:\\\/\\\/ismportal.nl\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/Mask-Group-9.png\",\"contentUrl\":\"https:\\\/\\\/ismportal.nl\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/Mask-Group-9.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ismportal.nl\\\/en\\\/blogs\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/ismportal.nl\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blogs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ismportal.nl\\\/#website\",\"url\":\"https:\\\/\\\/ismportal.nl\\\/\",\"name\":\"ISM Portal\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ismportal.nl\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Blogs - ISM Portal","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ismportal.nl\/en\/blogs\/","og_locale":"en_US","og_type":"article","og_title":"Blogs - ISM Portal","og_description":"ISM BLOGS The ideas and solutions in these blog articles are part of the ISM method. 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