{"id":17119,"date":"2024-08-15T14:08:17","date_gmt":"2024-08-15T14:08:17","guid":{"rendered":"https:\/\/ismportal.nl\/ism-foundation\/"},"modified":"2025-11-20T13:49:18","modified_gmt":"2025-11-20T13:49:18","slug":"itsm-foundation","status":"publish","type":"page","link":"https:\/\/ismportal.nl\/en\/itsm-foundation\/","title":{"rendered":"ITSM Foundation"},"content":{"rendered":"\t\t
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ITSM FOUNDATION<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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More than 1,500 participants, average rating 8+<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A successful collaborating team has one goal, language, and foundational approach. The ITSM Foundation training provides the fundamental knowledge required for that.<\/p>

The language spoken in IT departments is traditionally formed by ITIL and increasingly by DevOps. In the ITSM Foundation training, the comprehensive ITIL knowledge, including 34 practices, is condensed and integrated into the 7 core processes that are present in every IT department.<\/p>

This focus emphasizes the subjects and practical concepts that are used daily. The essence of modern service management is presented in a logical coherence, including processes, Customer Value, DevOps, etc., and is enriched with practical tips and tricks by trainers with extensive practical experience.<\/p>

Through straightforward explanations, participants gain an understanding of the interplay of IT department tasks and learn to use a unified conceptual framework and language. ISM forms the foundation for the application of ITIL and DevOps, focusing on the core of IT Service Management and thus serving as the practical alternative.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Training result<\/h2>

A successful, collaborative team recognizes the purpose of IT service delivery and the approach that leads to it.
It speaks a common language and shares the same conceptual framework. Acquiring this foundational knowledge is the outcome of this practical ITSM Foundation training.<\/p>

The practices of IT departments have been shaped by ITIL, but over the years, various methods, techniques, and approaches have been added, such as DevOps, Agile, Lean, and Experience Management. This has led the field to become increasingly mature. Therefore, we also refer to it as Modern Service Management.<\/p>

In ISM, this comes together in a practical and applicable form. The operating model describes how the service delivery is established. This includes, among other things, the process model with the 7 core processes and the 3 value streams, as well as the organization’s structure and the role of the customer and suppliers.<\/p>

The Operating model is also covered: How is an IT organization governed, what are the goals, how do you recognize the outcomes, and how can an organization grow in quality.<\/p>

Practical information<\/h2>

The ITSM Foundation training lasts 4 half-days. The training is offered through open registration, both online and onsite. The training can also take place in-house.<\/p>

For each onsite training, there are 6 to 15 spots available.\u00a0 Participants in an ITSM Foundation training have the option to conclude the training with an optional and independent ITSM Foundation exam.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Summary<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Why<\/span><\/h2>\n<\/td>\n

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Knowledge is the foundation of successful performance. Those with solid ITSM knowledge will perform better and collaborate more effectively with colleagues who possess the same knowledge. Work faster, with less discussion and consultation.<\/p>\n

Various studies show that employees need clarity about the way of working, and that management actively steers on it.<\/p>\n<\/td>\n<\/tr>\n

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How<\/span><\/h2>\n<\/td>\n

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All components are covered in a 2-day training. Not only in the classroom format but also through group and individual exercises. All trainers come from the field, have hands-on experience with ISM, and share numerous real-world examples. This results in a highly valued training.<\/p>\n

The ITSM Foundation training is a solid preparation for the ITSM Foundation exam.<\/p>\n

For open enrollment ITSM Foundation trainings, the ISM 5 book is included.<\/p>\n<\/td>\n<\/tr>\n

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Who<\/span><\/h2>\n<\/td>\n

Everyone working in an IT organization knows the importance of speaking the same language. Therefore, the training is aimed at individuals who have a role within an IT management organization.<\/td>\n<\/tr>\n
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Location<\/span><\/h2>\n<\/td>\n

The training is offered by various training providers in an open enrollment format, available both online and onsite. The ITSM Foundation training can also be delivered in-house. For more information, please email opleidingen@servitect.com.<\/td>\n<\/tr>\n
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The cost<\/span><\/h2>\n<\/td>\n

The investment for the two-day open enrollment is \u20ac975, including the ISM 5 book.
The investment for a two-day in-house training starts at \u20ac352 per person.
Clients with an ISM license receive a 20% discount.<\/td>\n<\/tr>\n
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Exam<\/span><\/h2>\n<\/td>\n

The ITSM Foundation is solid preparation for the (optional) ITSM Foundation exam.
The exam is administered by Van Haren Learning Solutions institute.<\/td>\n<\/tr>\n
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Contact<\/span><\/h2>\n<\/td>\n

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If you have any questions about the ITSM Foundation, please contact the provider:<\/p>\n