{"id":17095,"date":"2024-08-15T11:29:08","date_gmt":"2024-08-15T11:29:08","guid":{"rendered":"https:\/\/ismportal.nl\/our-solutions\/ism-method-the-book\/"},"modified":"2025-09-22T21:20:43","modified_gmt":"2025-09-22T21:20:43","slug":"ism-method-the-book","status":"publish","type":"page","link":"https:\/\/ismportal.nl\/en\/our-solutions\/ism-method-the-book\/","title":{"rendered":"ISM Method, the Book"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17095\" class=\"elementor elementor-17095 elementor-12738\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d34ca6 e-flex e-con-boxed e-con e-parent\" data-id=\"3d34ca6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29ca85f elementor-widget elementor-widget-heading\" data-id=\"29ca85f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">BOOK \u201cThe ISM Method\u201d<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f65f09a e-flex e-con-boxed e-con e-parent\" data-id=\"f65f09a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4b1875d e-flex e-con-boxed e-con e-child\" data-id=\"4b1875d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87c27fc elementor-widget elementor-widget-text-editor\" data-id=\"87c27fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The field of IT Service Management (ITSM) is only thirty years young, yet it has already delivered many results. Over the years, new insights and solutions have emerged: Looijen, ITIL, ASL, BiSL, ISO20000, and many others. Now, all these experiences have been brought together in one structured and practical method. The service management book \u201cThe ISM Method\u201d describes and explains this method in detail.   <\/p>\n<h2>Management Book \u201cThe ISM Method\u201d<\/h2>\n<p>The ISM Method brings together all relevant and applicable knowledge and experience for IT service delivery into one practical approach. The ISM Method is being successfully applied by a growing number of IT management departments. <\/p>\n<p>This IT Service Management book describes how past experiences have shaped the current state of IT Service Management, and how the ISM Method is structured within this domain.<\/p>\n<p>The book describes the requirements for People, Process, and Product, and how these elements work together. It also outlines the ISM implementation method, with particular focus on assurance and cultural change, an extensive glossary of definitions, and an example of a compact process model. <\/p>\n<h2>Applying and Understanding the ISM Method<\/h2>\n<p>With this book, the author, Wim Hoving, aims to further professionalize IT Service Management. The structure and conciseness make it possible to implement, apply, and understand the ISM Method in a simple and efficient way. The author also seeks to provide a new impulse to the way we think about IT Service Management.  <\/p>\n<h2>Order the book \u201cThe ISM Method\u201d<\/h2>\n<p>The ISM book is available both in print and as an EPUB edition, including <a href=\"https:\/\/managementboek.nl\/boek\/9789401811255\/the-ism-method-version-5-wim-hoving\" target=\"_blank\" rel=\"noopener\">through Managementboek<\/a>.<\/p>\n<h2>\nCorporate license for companies<\/h2>\n<p>For companies, a corporate license is available. Please <a href=\"https:\/\/ismportal.nl\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">contact us <\/a>for more information. \n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1768cae elementor-align-center elementor-widget elementor-widget-button\" data-id=\"1768cae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/managementboek.nl\/boek\/9789401809375\/de-ism-methode-versie-5-wim-hoving\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Order the book The ISM Method<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e5f93ac e-con-full e-flex e-con e-child\" data-id=\"e5f93ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8448c79 elementor-widget elementor-widget-image\" data-id=\"8448c79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"337\" height=\"477\" src=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/09\/the-ism-method-v5-book.webp\" class=\"attachment-full size-full wp-image-17104\" alt=\"\" srcset=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/09\/the-ism-method-v5-book.webp 337w, https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/09\/the-ism-method-v5-book-212x300.webp 212w\" sizes=\"(max-width: 337px) 100vw, 337px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-afc2fcd e-flex e-con-boxed e-con e-parent\" data-id=\"afc2fcd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>BOOK \u201cThe ISM Method\u201d The field of IT Service Management (ITSM) is only thirty years young, yet it has already delivered many results. Over the years, new insights and solutions have emerged: Looijen, ITIL, ASL, BiSL, ISO20000, and many others. Now, all these experiences have been brought together in one structured and practical method. The [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":16806,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-17095","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ISM Management Dashboard: always insight into performance | ISM Portal<\/title>\n<meta name=\"description\" content=\"The ISM Method (Book Version 5) brings together all relevant and applicable knowledge and experience for IT service delivery into one practical method.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ismportal.nl\/diensten\/ism-methode-het-boek\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISM Management Dashboard: always insight into performance | ISM Portal\" \/>\n<meta property=\"og:description\" content=\"The ISM Method (Book Version 5) brings together all relevant and applicable knowledge and experience for IT service delivery into one practical method.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ismportal.nl\/diensten\/ism-methode-het-boek\/\" \/>\n<meta property=\"og:site_name\" content=\"ISM Portal\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-22T21:20:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/09\/the-ism-method-v5-book.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"337\" \/>\n\t<meta property=\"og:image:height\" content=\"477\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ismportal.nl\\\/diensten\\\/ism-methode-het-boek\\\/\",\"url\":\"https:\\\/\\\/ismportal.nl\\\/diensten\\\/ism-methode-het-boek\\\/\",\"name\":\"ISM Management Dashboard: always insight into performance | ISM Portal\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ismportal.nl\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/ismportal.nl\\\/diensten\\\/ism-methode-het-boek\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/ismportal.nl\\\/diensten\\\/ism-methode-het-boek\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ismportal.nl\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/the-ism-method-v5-book.webp\",\"datePublished\":\"2024-08-15T11:29:08+00:00\",\"dateModified\":\"2025-09-22T21:20:43+00:00\",\"description\":\"The ISM Method (Book Version 5) brings together all relevant and applicable knowledge and experience for IT service delivery into one practical method.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ismportal.nl\\\/diensten\\\/ism-methode-het-boek\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ismportal.nl\\\/diensten\\\/ism-methode-het-boek\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/ismportal.nl\\\/diensten\\\/ism-methode-het-boek\\\/#primaryimage\",\"url\":\"https:\\\/\\\/ismportal.nl\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/the-ism-method-v5-book.webp\",\"contentUrl\":\"https:\\\/\\\/ismportal.nl\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/the-ism-method-v5-book.webp\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ismportal.nl\\\/diensten\\\/ism-methode-het-boek\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/ismportal.nl\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Our solutions\",\"item\":\"https:\\\/\\\/ismportal.nl\\\/en\\\/our-solutions\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"ISM Method, the Book\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ismportal.nl\\\/#website\",\"url\":\"https:\\\/\\\/ismportal.nl\\\/\",\"name\":\"ISM Portal\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ismportal.nl\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"ISM Management Dashboard: always insight into performance | ISM Portal","description":"The ISM Method (Book Version 5) brings together all relevant and applicable knowledge and experience for IT service delivery into one practical method.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ismportal.nl\/diensten\/ism-methode-het-boek\/","og_locale":"en_US","og_type":"article","og_title":"ISM Management Dashboard: always insight into performance | ISM Portal","og_description":"The ISM Method (Book Version 5) brings together all relevant and applicable knowledge and experience for IT service delivery into one practical method.","og_url":"https:\/\/ismportal.nl\/diensten\/ism-methode-het-boek\/","og_site_name":"ISM Portal","article_modified_time":"2025-09-22T21:20:43+00:00","og_image":[{"width":337,"height":477,"url":"https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/09\/the-ism-method-v5-book.webp","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ismportal.nl\/diensten\/ism-methode-het-boek\/","url":"https:\/\/ismportal.nl\/diensten\/ism-methode-het-boek\/","name":"ISM Management Dashboard: always insight into performance | ISM Portal","isPartOf":{"@id":"https:\/\/ismportal.nl\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ismportal.nl\/diensten\/ism-methode-het-boek\/#primaryimage"},"image":{"@id":"https:\/\/ismportal.nl\/diensten\/ism-methode-het-boek\/#primaryimage"},"thumbnailUrl":"https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/09\/the-ism-method-v5-book.webp","datePublished":"2024-08-15T11:29:08+00:00","dateModified":"2025-09-22T21:20:43+00:00","description":"The ISM Method (Book Version 5) brings together all relevant and applicable knowledge and experience for IT service delivery into one practical method.","breadcrumb":{"@id":"https:\/\/ismportal.nl\/diensten\/ism-methode-het-boek\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ismportal.nl\/diensten\/ism-methode-het-boek\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ismportal.nl\/diensten\/ism-methode-het-boek\/#primaryimage","url":"https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/09\/the-ism-method-v5-book.webp","contentUrl":"https:\/\/ismportal.nl\/wp-content\/uploads\/2025\/09\/the-ism-method-v5-book.webp"},{"@type":"BreadcrumbList","@id":"https:\/\/ismportal.nl\/diensten\/ism-methode-het-boek\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ismportal.nl\/"},{"@type":"ListItem","position":2,"name":"Our solutions","item":"https:\/\/ismportal.nl\/en\/our-solutions\/"},{"@type":"ListItem","position":3,"name":"ISM Method, the Book"}]},{"@type":"WebSite","@id":"https:\/\/ismportal.nl\/#website","url":"https:\/\/ismportal.nl\/","name":"ISM Portal","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ismportal.nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/ismportal.nl\/en\/wp-json\/wp\/v2\/pages\/17095","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ismportal.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ismportal.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ismportal.nl\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/ismportal.nl\/en\/wp-json\/wp\/v2\/comments?post=17095"}],"version-history":[{"count":17,"href":"https:\/\/ismportal.nl\/en\/wp-json\/wp\/v2\/pages\/17095\/revisions"}],"predecessor-version":[{"id":17115,"href":"https:\/\/ismportal.nl\/en\/wp-json\/wp\/v2\/pages\/17095\/revisions\/17115"}],"up":[{"embeddable":true,"href":"https:\/\/ismportal.nl\/en\/wp-json\/wp\/v2\/pages\/16806"}],"wp:attachment":[{"href":"https:\/\/ismportal.nl\/en\/wp-json\/wp\/v2\/media?parent=17095"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}