{"id":16823,"date":"2024-06-06T18:08:26","date_gmt":"2024-06-06T18:08:26","guid":{"rendered":"https:\/\/ismportal.nl\/our-solutions\/itsm-dashboard\/"},"modified":"2025-08-22T05:33:13","modified_gmt":"2025-08-22T05:33:13","slug":"itsm-dashboard","status":"publish","type":"page","link":"https:\/\/ismportal.nl\/en\/our-solutions\/itsm-dashboard\/","title":{"rendered":"ITSM Dashboard"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16823\" class=\"elementor elementor-16823 elementor-12073\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d34ca6 e-flex e-con-boxed e-con e-parent\" data-id=\"3d34ca6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29ca85f elementor-widget elementor-widget-heading\" data-id=\"29ca85f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">ITSM DASHBOARD<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f65f09a e-flex e-con-boxed e-con e-parent\" data-id=\"f65f09a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4b1875d e-con-full e-flex e-con e-child\" data-id=\"4b1875d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-647e905 elementor-widget elementor-widget-heading\" data-id=\"647e905\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The ITSM Dashboard shows managers all KPIs quickly and accurately!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87c27fc elementor-widget elementor-widget-text-editor\" data-id=\"87c27fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The ITSM Dashboard helps (IT) managers quickly gain insight into the performance of their organization. It is a practical steering tool to motivate and adjust service levels, processes, and their teams. In the dashboard, KPIs, performance, and improvement actions come together. As a result, mutual connections become visible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e24a920 elementor-widget elementor-widget-heading\" data-id=\"e24a920\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Unique way<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f99c7cf elementor-widget elementor-widget-text-editor\" data-id=\"f99c7cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To steer effectively, current and accurate trend information is needed. The ITSM Dashboard uniquely links objectives, KPIs, working methods, team performance and improvement actions.<\/p><p>The ITSM Dashboard has a logical structure and provides quick insight into trends and their causes. We carry out dashboard innovations together with the users so that they are practical and quickly available.<\/p><p>Organizations that use the dashboard see results in the short term and state that it has a sustained positive effect on the service, as in the following example: no more tickets without an end date (orange color), the workload decreases, and more reports are processed consistently.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dbc655 elementor-widget elementor-widget-image\" data-id=\"4dbc655\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"195\" src=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2024\/06\/image-1024x250.png\" class=\"attachment-large size-large wp-image-15367\" alt=\"\" srcset=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2024\/06\/image-1024x250.png 1024w, https:\/\/ismportal.nl\/wp-content\/uploads\/2024\/06\/image-300x73.png 300w, https:\/\/ismportal.nl\/wp-content\/uploads\/2024\/06\/image-768x187.png 768w, https:\/\/ismportal.nl\/wp-content\/uploads\/2024\/06\/image.png 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cf3f6a elementor-widget elementor-widget-text-editor\" data-id=\"2cf3f6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table>\n<tbody>\n<tr>\n<td>\n<h2>Who<\/h2>\n<\/td>\n<td>The dashboard is of great added value for managers who want to get a quick overview of the current performance, related to the organizational goals and potential improvement actions.<\/td>\n<\/tr>\n<tr>\n<td>\n<h2>How<\/h2>\n<\/td>\n<td>Through a well-thought-out design, this PowerBi report clearly displays the most important KPIs, performances, and actions.<\/td>\n<\/tr>\n<tr>\n<td>\n<h2>Contact<\/h2>\n<\/td>\n<td>If you have any questions about the ITSM Management Dashboard, please contact the supplier:\n<ul>\n \t<li>Servitect B.V.<\/li>\n \t<li>Tel: 088 \u2013 20 34 000<\/li>\n \t<li>Email: <a>marketing@servitect.com<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\nIn the videos below we provide a demo of the ITSM Basic Dashboard and the extended dashboard. The \u201cWorking Method Dashboard\u201d shown is one of the overviews available on the extended ITSM Dashboard. Additionally, in the second video, you can see how a quick analysis of the workload can be made. The ITSM Dashboards was previously called ISM Dashboard.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-baf4948 elementor-widget elementor-widget-video\" data-id=\"baf4948\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;vimeo&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<iframe class=\"elementor-video-iframe\" allowfullscreen allow=\"clipboard-write\" title=\"vimeo Video Player\" src=\"https:\/\/player.vimeo.com\/video\/903103845?color&amp;autopause=0&amp;loop=0&amp;muted=0&amp;title=1&amp;portrait=1&amp;byline=1#t=\"><\/iframe>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73291ac elementor-widget elementor-widget-video\" data-id=\"73291ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;vimeo&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<iframe class=\"elementor-video-iframe\" allowfullscreen allow=\"clipboard-write\" title=\"vimeo Video Player\" src=\"https:\/\/player.vimeo.com\/video\/896199294?color&amp;autopause=0&amp;loop=0&amp;muted=0&amp;title=1&amp;portrait=1&amp;byline=1#t=\"><\/iframe>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b58cffa elementor-widget elementor-widget-video\" data-id=\"b58cffa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;vimeo&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<iframe class=\"elementor-video-iframe\" allowfullscreen allow=\"clipboard-write\" title=\"vimeo Video Player\" src=\"https:\/\/player.vimeo.com\/video\/903031297?color&amp;autopause=0&amp;loop=0&amp;muted=0&amp;title=1&amp;portrait=1&amp;byline=1#t=\"><\/iframe>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0728ad0 elementor-widget elementor-widget-video\" data-id=\"0728ad0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;vimeo&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<iframe class=\"elementor-video-iframe\" allowfullscreen allow=\"clipboard-write\" title=\"vimeo Video Player\" src=\"https:\/\/player.vimeo.com\/video\/905797196?color&amp;autopause=0&amp;loop=0&amp;muted=0&amp;title=1&amp;portrait=1&amp;byline=1#t=\"><\/iframe>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90f0dbc elementor-widget elementor-widget-video\" data-id=\"90f0dbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;vimeo&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<iframe class=\"elementor-video-iframe\" allowfullscreen allow=\"clipboard-write\" title=\"vimeo Video Player\" src=\"https:\/\/player.vimeo.com\/video\/903103845?color&amp;autopause=0&amp;loop=0&amp;muted=0&amp;title=1&amp;portrait=1&amp;byline=1#t=\"><\/iframe>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e5f93ac e-con-full e-flex e-con e-child\" data-id=\"e5f93ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-622702f elementor-widget elementor-widget-accordion\" data-id=\"622702f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1021\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1021\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Servitect<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1021\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1021\"><p><img decoding=\"async\" class=\"alignnone size-medium wp-image-12076\" src=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2024\/06\/image-1-300x33.png\" alt=\"\" width=\"300\" height=\"33\" srcset=\"https:\/\/ismportal.nl\/wp-content\/uploads\/2024\/06\/image-1-300x33.png 300w, https:\/\/ismportal.nl\/wp-content\/uploads\/2024\/06\/image-1.png 473w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Servitect B.V. supplies various ITSM Dashboards. Visit the website for more information.<\/p>\n<p><a href=\"https:\/\/www.servitect.com\/\">Go to Servitect.com<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-afc2fcd e-flex e-con-boxed e-con e-parent\" data-id=\"afc2fcd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ITSM DASHBOARD The ITSM Dashboard shows managers all KPIs quickly and accurately! The ITSM Dashboard helps (IT) managers quickly gain insight into the performance of their organization. It is a practical steering tool to motivate and adjust service levels, processes, and their teams. In the dashboard, KPIs, performance, and improvement actions come together. As a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":16806,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-16823","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ISM Management Dashboard: always insight into performance | ISM Portal<\/title>\n<meta name=\"description\" content=\"The ISM Management Dashboard provides current insight into the performance of the IT organization. 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